Last updated: September 09, 2024
At Cavalry Petstore, customer satisfaction is our top priority. If you’re not completely happy with your purchase, we’re here to help. Please review our refund policy below for details on returns, exchanges, and refunds.
1. Returns
We accept returns on eligible items within 14 days of the delivery date. To be eligible for a return, the item must meet the following conditions:
- Must be unused and in the same condition that you received it.
- Must be in the original packaging.
- Proof of purchase is required.
Certain items, such as personalized or custom products, are not eligible for returns unless they arrive damaged or defective.
2. How to Initiate a Return
To initiate a return, please contact our support team at cavalryinternationaletsy@gmail.com with your order number and reason for return. We will provide you with instructions on how to return the item.
Please note that customers are responsible for return shipping costs unless the product is defective or incorrect.
3. Refunds
Once we receive and inspect your returned item, we will notify you via email. If the return is approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
Please note that shipping costs are non-refundable. If you received free shipping on your order, the original shipping cost will be deducted from your refund.
4. Late or Missing Refunds
If you haven’t received a refund yet, please check your bank account or credit card statement again, as it may take some time for the refund to be officially posted. If you’ve done this and still have not received your refund, please contact your bank or credit card company. If you need further assistance, contact us at cavalryinternationaletsy@gmail.com.
5. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, contact us at cavalryinternationaletsy@gmail.com. We will provide instructions on how to proceed with the exchange.
6. Non-Returnable Items
The following items are non-returnable:
- Personalized or custom products
- Gift cards
- Clearance items or final sale products
7. Damaged or Defective Items
If your product arrives damaged or defective, please contact us immediately at cavalryinternationaletsy@gmail.com with your order number, a description of the issue, and photos of the damage. We will work with you to resolve the problem, which may include offering a replacement or refund.
8. Return Shipping
You will be responsible for paying for your own shipping costs when returning an item unless the product is damaged, defective, or incorrect. We recommend using a trackable shipping service or purchasing shipping insurance for items of high value, as we cannot guarantee that we will receive your returned item.
Contact Us
If you have any questions regarding our refund policy, feel free to contact us at:
Email: cavalryinternationaletsy@gmail.com
Website: www.cavalrypetstore.com
This Refund Policy page provides clear guidance for customers about returns and refunds. Let me know if you’d like to make any adjustments!